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Genesys Error Code List


PERIPHERAL_MONITOR mode As show in other sections, the T-Server connects using the PERIPHERAL_MONITOR_MODE service, not the ALL_EVENTS service. Verify that the offending message is valid according to TSAPI. There is a serious problem with the files that make up the Tserver security database. Agent instruments and route points should be monitored. http://odenews.net/error-code/jcl-error-code-list.html

If this event is generated by the Tserver, then there is a software problem with the Tserver. Note also that if a call fails (CALL_FAILURE_EVENT), it generally indicates that the problem is happening on the UCCE side. This will turn off tracing of agent/call/session messages. For example, if a wrong number was called, or if a call was deleted or dropped before the requested action could take place, check the number and repeat the request. http://www.sggu.com/smf/index.php?topic=5060.0

Genesys Error Code List

A software problem has occurred with the client library. For example, if Agent 1000 is in Skill Group 1 who will be targeted by Genesys (through a TRP the Route point running the script to queue/distribute calls is controlled by The first column gives the number identifying the error. The users must have a valid entry in the NetWare Bindery in order to use Telephony Services.

Can anyone advice what could fix the issue.Version - CUCM 7.1.3.Regards,Amit Attachment: 120092-image004.png I have this problem too. 3 votes 1 2 3 4 5 Overall Rating: 0 (0 ratings) Log Peter Oscar Ivan Bardales Diaz [telectronic peru] Instalation and Configuration Plataform AES / CTI Genesys December 28, 2009 05:02 PM (in response to Sean Wong) Hi: I have a problems when INVALID_MUTATION = 4; // The schema provided for a request didn't match the actual // schema of the tablet. PERIPHERAL_MONITOR mode: 16:56:27:612 cg1A-ctisvr SESSION 4: MsgType:BEGIN_CALL_EVENT (MonitorID:2 PeripheralID:5000 PeripheralType:IPCC Simplified 16:56:27:612 cg1A-ctisvr SESSION 4: NumCTIClients:1 NumNamedVariables:0 NumNamedArrays:0 CallType:CALLTYPE_AGENT_INSIDE 16:56:27:612 cg1A-ctisvr SESSION 4: ConnectionDeviceIDType:CONNECTION_ID_STATIC ConnectionCallID:16784707 16:56:27:612 cg1A-ctisvr SESSION 4: CalledPartyDisposition:CD_INVALID ConnectionDeviceID:"2302"

This error can indicate that the driver unregistered while the Tserver was processing messages for it or that there is a software problem with the Tserver. If this event is generated by the Tserver, then there is a software problem with the Tserver. optional bool cache_blocks = 10 [default = true]; // Whether to order the returned rows by primary key. // This is used for scanner fault-tolerance. http://www.devconnectprogram.com/forums/posts/list/8282.page The device is not on the Call Control Access Group in the "Classes of Service" administration in this user's record.

If this event is generated by the Tserver, then there is a software problem with the Tserver. fix Error Codes CSTA Universal Failure Events The errors listed below are errors that occurred when an application requested a driver or server function and there was a failure. MISMATCHED_SCHEMA = 5; // The requested tablet_id is not currently hosted on this server. Was the wrong server name used?

Genesys T Server Events

Additionally, the UCCE script administrator may want to use unique call types for these backup call types/scripts to allow easy identification of them via TCD or call type reporting if desired. SCANNER_EXPIRED = 7; // An invalid scan was specified -- e.g the values passed for // predicates were incorrect sizes. Genesys Error Code List When retrying a request, the client // should _not_ increment this value. Genesys Media Error 58 Set the agent password first on Genesys, then set the password on the UCCE side to the identical value.

Note the MonitorID is being populated. my review here A Tserver running on a 4.x NetWare server using TSRVNDS.NLM for the SDB uses NDS authentication mechanisms. The device was not found in the users record, home worktop record or away worktop record. 1. This error should never be returned to an application.

Possible causes include configuration or setup issues, or that the passed DN was bad. Ramkumar Logged rpenney Jr. This code is an internal one and should never be returned to an application. http://odenews.net/error-code/tcp-ip-error-codes-list.html TabletCopy.

The confirmation event will still be sent to the client with the version field set to "UNKNOWN". Diagnosing Softphone Issues Basic Behavior Test when Using T-Server/Genesys Desktop If during any call scenario undesired behavior is observed on the Genesys desktop, repeat the call scenario using CTI OS (if A system administrator may find more detailed information about this error in the error logs.

Also, may I recommend that you re-evaluate what the geniuses at Genesys say their system will integrate with and what it will not?

These errors will appear in the Tserver error logs. Note: Passwords are not kept in the Tserver security database. 26 No user object was found in the security database for the login specified in the ACSOpenStream request. This will free up one or more user licenses. 2. Agents whose skill group will be targeted by Genesys must not be directly targeted by UCCE.

Events Experts Bureau Events Community Corner Awards & Recognition Behind the Scenes Feedback Forum Cisco Certifications Cisco Press Café Cisco On Demand Support & Downloads Community Resources Security Alerts Security Alerts Change the user's administration so that the user has permission to control the device through either the worktop object (worktop administration) or through one of the "Classes of Service" (user administration). Follow these instructions to enable JavaScript in your web browser before continuing. navigate to this website CAS_FAILED = 17; // The requested operation is already inprogress, e.g.

In my tests that I made for the integration Plataform AES / CTI Genesys I used only license basic.... Common Areas of Issues – Things to Double Check Ensure that all route points that Genesys will be using as TRPs are configured on the call manager, in the UCCE Dialed If so, follow the procedures for this error. 2. Validate that the user opened the connection to the correct CTI link. 2.

They all should be ROUTE_REGISTER_ACCEPTED – If not there is an error. It is not recommended that you do this in a busy system. If yes, contact the application developer since the application is trying to open too many connections or is opening streams but not closing them. -7 The user buffer size was smaller optional RowwiseRowBlockPB data = 4; // The snapshot timestamp at which the scan was executed.

Add this user to the TSA Access Group via the "Allowed Users" option. 41 An attempt to open a TSA stream to TSA driver name was made but this advertised service If the link between CTI Server and the T-Server goes down this logic can/will take over and use UCCE to route any calls. optional TabletServerErrorPB error = 1; } enum TabletServerFeatures { UNKNOWN_FEATURE = 0; COLUMN_PREDICATES = 1; } Jump to Line Go Contact GitHub API Training Shop Blog About © 2016 GitHub, required AppStatusPB error = 2; } repeated PerRowErrorPB per_row_errors = 2; // The timestamp chosen by the server for this write. // TODO KUDU-611 propagate timestamps with server signature.

You should already be at least familiar with troubleshooting of UCCE systems. In addition, familiarity with Parent/Child and the components of the Genesys System in use (whether it be T-Server and desktop only, or a complete Genesys Enterprise routing system with URS, Stat It´s necesary for the integration Plataform AES / CTI Genesys have both licenses: license basic and license advanced... An error code should have been returned in response to the ACSOpenStream() request in the ACSUniversalFailureConfEvent.

Call your support number. 12 The Tserver was unable to encode a message from a driver. System Resource Availability Errors 31 The server is unable to be more specific. 32 The service is supported by the server, but is temporarily busy. 33 An internal resource is busy. This will allow tracking/reporting of the calls to tag them as ‘calls handled while in standby’; i.e., if skill groups 4, 5, and 6 only get targeted by standby scripts, any Ensure the passwords are synchronized (Set the passwords the same on both UCCE and Genesys – See below).